Frequently Asked Questions

All orders are shipped from Surrey, B.C Canada V3S 7X1
Based on volumes all orders are shipped within 1-2 business days (Monday-Friday)
If an item is out of stock, we will let you know ASAP to avoid any disappointment.
Based on your situations we can hold orders until they are complete to save money on shipping.
Canada Rates

•   FREE Shipping over $149.00 this includes *batting
•   $10 for orders under $148.99

(500g and under) will ship Canada Post letter mail and will arrive in 2-9 business days. (no tracking number)
Larger order will ship via Canada Post or CanPar and will arrive in 2-7 business days. (with tracking number)
We will always ship the most economical way.
We are not responsible for lost, stolen or late packages to Canada
Need if FAST – We can accommodate for an additional charge.

US Rates

USA
ORDERS    $1-$99.99              $20.00 shipping
ORDERS    $100.00-$199.99   $30.00 shipping
ORDERS    $200.00- and up   $50.00 shipping

We are not responsible for lost, stolen or late packages.

We sell by the metre (a metre is 39.5” and a yard is 36”)

Payments are made in Canadian dollars. Your credit card will show the conversion rate.

Credit Card Company may be different than posted. Please contact us (link to our email) with any questions

Quick Conversions from Canadian Dollar to US Dollar: 1 CAD = 0.74690 USD

We will notify you once your order is placed, at which time you can cancel if you are not happy with the rate.

We are not responsible for lost, stolen or late packages.

Once the parcel leaves our warehouse, we are not responsible for lost, stolen, weather related damage delays or packages which have been deemed “Delivered” by the courier.

If a package is lost or damaged with Canada Post and no insurance was purchased, we will make a claim on your behalf, with no guarantees.

If your package arrives damaged, it is the responsibility of the courier to cover the costs. (Full cost may not be covered based on situations) We will file a claim on your behalf which you must provide detailed pictures of the damage.

Insurance & Signature is available at an additional fee.

Incorrect Address – If your package is returned due to a wrong address on your part and item is returned you are responsible for additional shipping charges.

Thank you for your understanding. We want to ensure a positive experience with Dragonfly Quilting & Gifts. Inquiries can be sent to info@dragonflyquiltingandgifts.com

Payment Options

We accept MasterCard and Visa

Dragonfly Quilting is committed to protecting your privacy and any information you share with our company.

We gather our information Dragonfly Quilting gathers customer information in several ways - they are as follows:

• When users sign up on our site.
• Regional trade shows

Dragonfly uses these emails to send consumers email regarding promotions, classes and events happening in store and online.

Emails give the opportunity for consumers to respond directly with the staff at Dragonfly Quilting & Gifts to place orders and updates regarding their orders or questions.

We adopt appropriate data collection, storage and processing practices and security measures to protect your personal information

Sensitive and private information transferred between the site and users happen over a SSL secured communication channel and is encrypted and protected

Sales Tax
In Canada, the following taxes will be adjusted accordingly for items in your shopping cart, based on the shipping destination, prior to shipping: 

GST (5%) and PST (7%)
British Columbia

GST (5%) and PST (8%)
Manitoba

GST (5%) and PST (9.975%)
Quebec

GST (5%) and PST (6%)
Saskatchewan

GST (5%)
Alberta
Northwest Territories
Nunavut
Yukon 

HST (13%)
Ontario

HST (15%)
Newfoundland
Labrador
New Brunswick
Nova Scotia
Prince Edward Island

In the United States and International: We do not charge any tax.

Returns
Our products may be returned for an store credit within 30 days of original purchase, provided they are unopened and in "like-new" condition.

Any shipping on returns will be paid by the buyer, unless the mistake is ours

The returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number so we can get the item back in stock.

No restocking fee, just a wonderful store credit which can be spent at your convenience, we'll take care of you as best we can, we promise.

Custom made kits are non refundable – These are kits which you requested which were different than what is shown on our website.

Dragonfly Quilting always wants your experience to be positive. Any questions or concerns or questions please email us info@dragonflyquiltingandgifts.com

US and International customers may experience delays and additional fees for customs, duties and taxes.

This situation is widely based on country of destination. We have no control over potential extra charges. If a custom clearance procedure is involved your parcel could be delayed and additional charges may occur for duties and taxes but these situations are rare.

Dragonfly Quilting & Gifts respect the privacy and value our relationship with our customers.

We are committed to providing a secure online experience. We will never give away your personal information.

Thank you for letting us provide you with a secure, reliable and convenient shopping experience.

Our website is designed to make it easy for you to find products. Having trouble, please call us and we can help you navigate.

Do not see what you need, we can probably find it for you.

Orders can also be placed offline

Any questions call 1 800 663 0226

Dragonfly Quilting is committed to protecting your privacy and any information you share with our company.

We gather our information Dragonfly Quilting gathers customer information in several ways - they are as follows:

• When users sign up on our site.
• Regional trade shows

Dragonfly uses these emails to send consumers email regarding promotions, classes and events happening in store and online.

Emails give the opportunity for consumers to respond directly with the staff at Dragonfly Quilting & Gifts to place orders and updates regarding their orders or questions.

We adopt appropriate data collection, storage and processing practices and security measures to protect your personal information

Sensitive and private information transferred between the site and users happen over a SSL secured communication channel and is encrypted and protected

Dragonfly stocks thousands of products but some items may be out of stock which could take approx. 2-3 weeks to receive.

At this time we can give you the option to send what we have and ship the Back ordered item at no extra shipping charge.

We have a store front located 17802B 66 Ave Surrey, B.C Canada Open Tuesday, Thursday and every Saturday except for long weekends 9am - 4pm
Curbside is available everyday Monday -Saturday. Please call when you arrive.

Dragonfly Quilting and Gifts was created to fill the need of local quilt stores which have been closing over the last few years.

Centrally located in Surrey, B.C. on 176^th St. and 64^th ave 1 minute north of the Cloverdale Race Track

•          10 minutes north from the I-5 border crossing.
•          7 minutes south from Hwy 1 at 176^th St (exit 53)
•          30 minutes from Vancouver

Dragonfly Quilting & Gifts has created an experience for every quilter who enters our store. Our friendly and knowledgeable staff will help you with all your quilting needs.

Home to Cantik Cottons & Batiks which uses the store to showcase and generate patterns and marketing projects using Cantik Cottons & Batiks to independent quilt stores across Canada and the US.

You will sometimes see the new creative projects by designer Shania Sunga in the works and see some of the projects before they are released to the world.

Plus we offer every fabric collection produced by Maywood, In the Beginning Fabrics, PB Textiles,
as well hundreds of unique fabrics, panels, widebacks, batting and utility cloths from around the world. 

The store was designed for the quilter.

• 3,000 square feet OPEN STORE concept to see all the fabric at once.
• Amazing lighting.
• 4 Large tables just for you to coordinate your fabric.
• Friendly staff to help you with colour and inspiration.
• Canada's largest colour wall of 100% cotton tone on tones and whites and creams will mesmerize you.
• Hundreds of books, patterns, notions and quilt kits are available in store and online at dragonflyquiltingand gifts.com
• Weekly events and classes are available in store and online.
  

Kevin Williams owner of Dragonfly Quilting & Gifts has been involved in the fabric industry for 35 years. He believes in giving back to the community. In addition, hundreds of metres a year are donated to help the community give back.

We welcome groups of quilters. We have lots of parking and room for charter buses.

Looking forward to seeing you.