Frequently Asked Questions

Creating Your Website Login Account

Follow these steps to create your account login:

1. Go to the website and click the Login link on the far right.
2. Just below the login area, click Create Account.
3. Enter your email address, then enter your password. Re-enter your password. Your password must be at least 8 characters long and must contain at least one non-alphanumeric character (the best passwords will have at least on capital letter, one number, and at least one non-letter, non-number character, such as !, $, %, etc., and should not be a password you've used in the past).
4. Click Create Account, then go to your email inbox and click the link provided to activate your account.
5. You'll be taken to an account activation page on the website; click the Activate Account button, and then log into the account for the first time.
6. Once you have logged in, you'll be able to see your account information

We are open Tuesday - Saturday 10am - 4pm
17802 65A Ave Ave Surrey, British Columbia.

All orders are shipped from Surrey, B.C Canada V3S 7X1
Based on volumes all orders are shipped within 3-5 business days (Monday-Friday)
If an item is out of stock, we will let you know ASAP to avoid any disappointment.
Based on your situations we can hold orders until they are complete to save money on shipping.
Canada Rates

•   FREE Shipping over $199.00 this includes *batting
•   $18.50 for orders under $198.99

(500g and under) will ship Canada Post letter mail and will arrive in 2-9 business days. (no tracking number)
Larger order will ship via Canada Post or CanPar and will arrive in 2-7 business days. (with tracking number)
We will always ship the most economical way.
We are not responsible for lost, stolen or late packages to Canada
Need if FAST – We can accommodate for an additional charge.

We are not responsible for lost, stolen or late packages.

We sell by the metre (a metre is 39.5” and a yard is 36”)

Payments are made in Canadian dollars. Your credit card will show the conversion rate.

Credit Card Company may be different than posted. Please contact us (link to our email) with any questions

Quick Conversions from Canadian Dollar to US Dollar: 1 CAD = 0.74690 USD

We will notify you once your order is placed, at which time you can cancel if you are not happy with the rate.

We are not responsible for lost, stolen or late packages.

We are not responsible for lost, stolen, weather related damage, or delays once packages leave our warehouse or have been deemed “Delivered” by the courier.

If your package arrives damaged, it is the responsibility of the courier to cover the costs. (Full cost may not be covered based on situations) We will file a claim on your behalf which you must provide detailed pictures of the damage.

Insurance & Signature is available at an additional fee.

Incorrect Address – If your package is returned due to a wrong address on your part and item is returned you are responsible for additional shipping charges.

Thank you for your understanding. We want to ensure a positive experience with Dragonfly Quilting & Gifts. Inquiries can be sent to info@dragonflyquiltingandgifts.com

Payment Options

We accept MasterCard and Visa

Dragonfly Quilting is committed to protecting your privacy and any information you share with our company.

We gather our information Dragonfly Quilting gathers customer information in several ways - they are as follows:

• When users sign up on our site.
• Regional trade shows

Dragonfly uses these emails to send consumers email regarding promotions, classes and events happening in store and online.

Emails give the opportunity for consumers to respond directly with the staff at Dragonfly Quilting & Gifts to place orders and updates regarding their orders or questions.

We adopt appropriate data collection, storage and processing practices and security measures to protect your personal information

Sensitive and private information transferred between the site and users happen over a SSL secured communication channel and is encrypted and protected

Sales Tax
In Canada, the following taxes will be adjusted accordingly for items in your shopping cart, based on the shipping destination, prior to shipping: 

GST (5%) and PST (7%)
British Columbia

GST (5%) and PST (8%)
Manitoba

GST (5%) and PST (9.975%)
Quebec

GST (5%) and PST (6%)
Saskatchewan

GST (5%)
Alberta
Northwest Territories
Nunavut
Yukon 

HST (13%)
Ontario

HST (15%)
Newfoundland
Labrador
New Brunswick
Nova Scotia
Prince Edward Island

In the United States and International: We do not charge any tax.

US and International customers may experience delays and additional fees for customs, duties and taxes.

This situation is widely based on country of destination. We have no control over potential extra charges. If a custom clearance procedure is involved your parcel could be delayed and additional charges may occur for duties and taxes but these situations are rare.

Unopened notions, thread, kits or precuts may be returned for store credit within 30 days of original purchase.
We do not accept returns of cut fabric. 

The returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number so we can get the item back in stock.

Any shipping on returns will be paid by the buyer.

Dragonfly Quilting & Gifts respect the privacy and value our relationship with our customers.

We are committed to providing a secure online experience. We will never give away your personal information.

Thank you for letting us provide you with a secure, reliable and convenient shopping experience.

Our website is designed to make it easy for you to find products. Having trouble, please call us and we can help you navigate.

Do not see what you need, we can probably find it for you.

Orders can also be placed offline

Any questions call 1 800 663 0226

Dragonfly Quilting is committed to protecting your privacy and any information you share with our company.

We gather our information Dragonfly Quilting gathers customer information in several ways - they are as follows:

• When users sign up on our site.
• Regional trade shows

Dragonfly uses these emails to send consumers email regarding promotions, classes and events happening in store and online.

Emails give the opportunity for consumers to respond directly with the staff at Dragonfly Quilting & Gifts to place orders and updates regarding their orders or questions.

We adopt appropriate data collection, storage and processing practices and security measures to protect your personal information

Sensitive and private information transferred between the site and users happen over a SSL secured communication channel and is encrypted and protected