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                      Honesty, quality and
       Good old fashioned customer service!
             OPEN TUESDAY - SATURDAY
                             10AM - 4PM       
                
*FREE SHIPPING ON ORDERS OVER $199
see exceptions in FAQ.

          WE SERVICE HUSQVARNA & SINGER
             Come see the Dragonfly Difference!

Frequently Asked Questions


Our Store


Store Hours


Our store and warehouse is located at 17802 B 66 Ave Surrey, British Columbia.

Our driveway and parking lot is accessed from 65a ave and the entrance is on the right front of the building. 

We are open Tuesday - Saturday 9am - 4pm

Curbside pickup of web orders is available during store hours. 




Why Shop at Dragonfly?

Dragonfly Quilting and Gifts was created to fill the need of local quilt stores which have been closing over the last few years.

Centrally located in Surrey, B.C. on 176th St. and 64th ave 1 minute north of the Cloverdale Race Track

WE ARE 35 MINUTES FROM ANYWHERE IN THE LOWER MAINLAND.

LOTS OF PARKING

  •          10 minutes north from the I-5 border crossing.
  •          7 minutes south from Hwy 1 at 176th St (exit 53)
  •          30 minutes from Vancouver

Dragonfly Quilting & Gifts has created an experience for every quilter who enters our store. Our friendly and knowledgeable staff will help you with all your quilting needs.

Home to Cantik Cottons & Batiks which uses the store to showcase and generate patterns and marketing projects using Cantik Cottons & Batiks to independent quilt stores across Canada and the US.

You will sometimes see the new creative projects by designer Shania Sunga in the works and see some of the projects before they are released to the world.

We now carry Husqvarna Viking Sewing machines plus Singer products.

We service all brands of machines.

Plus we offer every fabric collection produced by Maywood, In the Beginning Fabrics, PB Textiles,
as well hundreds of unique fabrics, panels, widebacks, batting and utility cloths from around the world. 

The store was designed for the quilter.

  • 6,000 square feet OPEN STORE concept to see all the fabric at once.
  • Amazing lighting.
  • 4 Large tables just for you to coordinate your fabric.
  • Friendly staff to help you with colour and inspiration.
  • Canada's largest colour wall of 100% cotton tone on tones and whites and creams will mesmerize you.
  • Hundreds of books, patterns, notions and quilt kits are available in store and online at dragonflyquiltingand gifts.com
  • Weekly events and classes are available in store and online.

Kevin Williams owner of Dragonfly Quilting & Gifts has been involved in the fabric industry for 35 years. He believes in giving back to the community. In addition, hundreds of metres a year are donated to help the community give back.

We welcome groups of quilters. We have lots of parking and room for charter buses.

Looking forward to seeing you.



COVID-19 Policies



Dragonfly Quilting & Gifts occupies a large warehouse space with high ceilings and good air circulation. Our store is arranged in order to promote social distancing. 

All customers are required to wear a mask before entering the store. We encourage all customers to sanitize their hands before touching any of the fabrics or products in our store.

Please maintain a minimum 2 meter distance from other customers and staff. 

We allow a maximum of 6 customers in the store, 3 customers in the showroom and 10 students in the classroom. 




Classes

Classes are refundable up to a week before the scheduled start of the class. 

There are no refunds for individual classes in a series (i.e. technique of the month.)

Registrees emails are collected and a supply list is sent 5-10 days before the class. We encourage you to arrive with all necessary supplies. 

Participants must bring their own sewing machine, accessories and rotary cutter. A cutting station is provided as well as an iron and ironing board. 

Tables are spaced a minimum of 2 meters apart and participants are encouraged to maintain social distancing.

Every student must wear masks at all times while in the classroom and the store.  




Shipping


How much will it cost to ship to Canada? or USA?


All orders are shipped from Surrey, B.C Canada V3S 7X1
Based on volumes all orders are shipped within 3-5 business days (Monday-Friday)
If an item is out of stock, we will let you know ASAP to avoid any disappointment.
Based on your situations we can hold orders until they are complete to save money on shipping.
Canada Rates

  •   FREE Shipping over $149.00 this includes *batting
  •   $15 for orders under $148.99
*Batting Orders - Dragonfly Quilting & Gifts will cover up to $60 freight charge anywhere in Canada. If the amount is over $60, we will contact you with the difference. This situation does not occur often.

(500g and under) will ship Canada Post letter mail and will arrive in 2-9 business days. (no tracking number)
Larger order will ship via Canada Post or CanPar and will arrive in 2-7 business days. (with tracking number)
We will always ship the most economical way.
We are not responsible for lost, stolen or late packages to Canada
Need if FAST – We can accommodate for an additional charge.

US Rates


USA
ORDERS    $1-$99.99              $20.00 shipping
ORDERS    $100.00-$199.99   $30.00 shipping
ORDERS    $200.00- and up   $50.00 shipping

We are not responsible for lost, stolen or late packages.

 



What is your conversion to US customers?


We sell by the metre (a metre is 39.5” and a yard is 36”)

Payments are made in Canadian dollars. Your credit card will show the conversion rate.

Credit Card Company may be different than posted. Please contact us (link to our email) with any questions

Quick Conversions from Canadian Dollar to US Dollar: 1 CAD = 0.74690 USD

CAD

USD

C$ 5 CAD

$ 3.73 USD

C$ 10 CAD

$ 7.47 USD

C$ 50 CAD

$ 37.34 USD

C$ 100 CAD

$ 74.69 USD



What is your shipping cost for other countries besides USA or Canada?

International Rates

We will notify you once your order is placed, at which time you can cancel if you are not happy with the rate.

We are not responsible for lost, stolen or late packages.

 




Once the parcel leaves the warehouse...


We are not responsible for lost, stolen, weather related damage, or delays once packages leave our warehouse or have been deemed “Delivered” by the courier.

If your package arrives damaged, it is the responsibility of the courier to cover the costs. (Full cost may not be covered based on situations) We will file a claim on your behalf which you must provide detailed pictures of the damage.

Insurance & Signature is available at an additional fee.

Incorrect Address – If your package is returned due to a wrong address on your part and item is returned you are responsible for additional shipping charges.

Thank you for your understanding. We want to ensure a positive experience with Dragonfly Quilting & Gifts. Inquiries can be sent to info@dragonflyquiltingandgifts.com

 




Payments


What payment methods do you accept?

Payment Options

We accept MasterCard and Visa

 



Data & Privacy:


Dragonfly Quilting is committed to protecting your privacy and any information you share with our company.

We gather our information Dragonfly Quilting gathers customer information in several ways - they are as follows:

  • When users sign up on our site.
  • Regional trade shows

Dragonfly uses these emails to send consumers email regarding promotions, classes and events happening in store and online.

Emails give the opportunity for consumers to respond directly with the staff at Dragonfly Quilting & Gifts to place orders and updates regarding their orders or questions.

We adopt appropriate data collection, storage and processing practices and security measures to protect your personal information

Sensitive and private information transferred between the site and users happen over a SSL secured communication channel and is encrypted and protected




Policies & Taxes


How much are the taxes per province?

Sales Tax
In Canada, the following taxes will be adjusted accordingly for items in your shopping cart, based on the shipping destination, prior to shipping:
 

GST (5%) and PST (7%)

British Columbia

GST (5%) and PST (8%)
Manitoba

GST (5%) and PST (9.975%)
Quebec

GST (5%) and PST (6%)
Saskatchewan

GST (5%)
Alberta
Northwest Territories
Nunavut
Yukon 

HST (13%)
Ontario

HST (15%)
Newfoundland
Labrador
New Brunswick
Nova Scotia
Prince Edward Island

In the United States and International: We do not charge any tax.



Customs, Duties & Taxes:


US and International customers may experience delays and additional fees for customs, duties and taxes.

This situation is widely based on country of destination. We have no control over potential extra charges. If a custom clearance procedure is involved your parcel could be delayed and additional charges may occur for duties and taxes but these situations are rare.



What is your return policy?

Unopened notions, thread, kits or precuts may be returned for store credit within 30 days of original purchase.
We do not accept returns of cut fabric. 

The returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number so we can get the item back in stock.

Any shipping on returns will be paid by the buyer.



Cancellations
After your order is placed online the work begins to get it shipped off to you in a timely manner. 
Refunds to the original method of payment (debit/credit) will be offered if the fabric you have ordered is out of stock. 


Store policy:

Dragonfly Quilting & Gifts respect the privacy and value our relationship with our customers.

We are committed to providing a secure online experience. We will never give away your personal information.

Thank you for letting us provide you with a secure, reliable and convenient shopping experience.

Our website is designed to make it easy for you to find products. Having trouble, please call us and we can help you navigate.

Do not see what you need, we can probably find it for you.

Orders can also be placed offline

Any questions call 1 800 663 0226



Data & Privacy Policy


Dragonfly Quilting is committed to protecting your privacy and any information you share with our company.

We gather our information Dragonfly Quilting gathers customer information in several ways - they are as follows:

  • When users sign up on our site.
  • Regional trade shows

Dragonfly uses these emails to send consumers email regarding promotions, classes and events happening in store and online.

Emails give the opportunity for consumers to respond directly with the staff at Dragonfly Quilting & Gifts to place orders and updates regarding their orders or questions.

We adopt appropriate data collection, storage and processing practices and security measures to protect your personal information

Sensitive and private information transferred between the site and users happen over a SSL secured communication channel and is encrypted and protected



Inventory
Please note that Dragonfly Quilting and Gifts has a large variety of product available to you on our website. Not all items are in stock at all times.  You will be notified if your items are not in stock within 2-3 days of ordering. Backordered items can create a delay of approx. 2 – 3 weeks and you always have the option of having what is in stock shipped first and the remainder upon its arrival  - at no extra shipping charge to you!




                 Dragonfly Quilting & Gifts
                 17802 B. 66th Avenue
                 Surrey, BC V3S 7X1
                 1 800 663 0226
                 dragonflyquilting@csm.ca